Refund policy

RETURN, EXCHANGE & REFUND POLICY

• Returns, refunds, and exchanges are eligible within the 14 days after receiving the item purchased. A return/exchange will only be authorized if the item is unused and in its original packaging. A receipt or proof of purchase is required to authorize the return/exchange/refund. Only defective items are eligible for return/exchange. Custom made items are not eligible for refund/return/exchange unless defective. 
  
  All returns and exchanges must be done with the knowledge and consent of CarbonSteer. Failure to comply does not constitute a proper return and will result in the customer risking forfeiture of the product and right to a refund/return/exchange.The customer is responsible for paying the shipping costs incurred. Shipping costs are non-refundable.
  
  All products include a 6 month warranty valid from the delivery date of the item. Any repair or replacement of the item itself does not extend the duration of the warranty period. Warranty is limited and does include parts which, by their nature or use, are subject to normal wear, or inevitable deterioration (Leather, Alcantara, LEDs, carbon fiber fade). The item to be repaired or replaced must be delivered back to us at the purchaser's expense and risk. Improper installation that may lead to damage of the item is not covered under warranty, therefore professional installation is always recommended. 
  
  

  A 20% restocking/cancellation fee will be applied on all authorized returns and cancellations.
  
  No returns or cancellations will be accepted for custom order items. 
• Refunds
  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  If approved, your refund will be processed, and the credit will automatically be applied to your credit card or original method of payment. The cost of shipping will be deducted from your refund.
  
  
• Late or missing refunds
  If you haven’t received a refund yet, check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@carbonsteer.com
  
  
• Shipping Damages
  Customers are encouraged to open all items as soon as they are received to inspect any shipping-related damages. Damages due to mishandling by customers or installers are not covered and CarbonSteer will not be responsible for any refund, return or exchange as a result.
  
  

• Return / Exchange Shipping
  We only replace items if they are defective or damaged in transit. If you need to exchange your item, please send us an email at info@carbonsteer.com.
  To return your product, send us an email with your details and reason for returning the item. We will provide you with a return address to ship the item if applicable.
  Please ship the item with tracking.
  Missing and lost returns will not be refunded.